Statements by the community

Verena Kindinger tegut

Through multi-functionality, we fulfill several sustainability criteria and do so profitably: teo is not just a sales channel, but it satisfies several everyday needs creating added value (grocery shopping, meeting people, charging , exchanging books, picking up parcels, etc.). We need to remain flexible and react to changing habits, otherwise we will lose touch with our customers.

Sustainable is the new Profitable

Retail requires external input and sources of inspiration in order to be able to develop novel approaches with other service providers. This includes other industries, such as hospitality, healthcare and other services.

Retail is incapable to master digitization under its own steam alone

Today, supermarkets tend to resemble “big warehouses” where you easily get lost, waste time trying to find what you’re looking for, and end up queuing at the checkout in a bad mood and frustration – usually with little cordiality post-payment. The customer usually experiences little appreciation when leaving, as mindful service, empathetic staff and intuitive parking solutions are absent. This represents wasted potential in terms of customer retention and currently there is still a lot of room for improvement to ensure that stores remain competitive – also in regard to e-commerce or delivery services.

Smaller, nearer, faster are retail's next big thing

Offering vivid face-to-face interaction combined with a positive in-store moments and food experiences, bears a huge potential opportunity for bricks-and-mortar retail.

The more contactless we go, the more important it will be to embrace core human needs

Thanks to the tegut… teo concept, in-store routes are shorter, shopping is done faster, and I no longer have to plan my shopping trip as in the case of online shopping. We offer people the gift of time.

Maximum convenience while reducing the carbon footprint has merged

It makes sense to push digitization in retail: to automate specific manual processes, and to offer customers as well as employees more time in their daily lives. Using technology wisely allows you to be a host, to discover true potential and to interact with the customer. That is a solid pathway to make brick-and-mortar retail fit for the future.

Hire "hospitality", train product and sales skills

Your Opinion

Downloads