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Read More… from AI is key to finally decouple the outdated retail KPI “revenue per square meter”
The future of shopping is not retail. The future of shopping is the experience. That’s why retailers are now really being forced to rethink, reimagine and rebuild. A clearly defined Purpose leads to customer needs being met by someone customers trust. More important than buying from you, is that customers believe you. Being a good host becomes the defining characteristic of retail employees. A new wave of sustainably minded consumers will lead to sustainability being seen as a commodity, i.e. as an integral part of the business model.