Through multi-functionality, we fulfill several sustainability criteria and do so profitably: teo is not just a sales channel, but it satisfies several everyday needs creating added value (grocery shopping, meeting people, charging , exchanging books, picking up parcels, etc.). We need to remain flexible and react to changing habits, otherwise we will lose touch with […]
Archives: Statements
Statement 117
Retail requires external input and sources of inspiration in order to be able to develop novel approaches with other service providers. This includes other industries, such as hospitality, healthcare and other services. […]
Statement 116
Today, supermarkets tend to resemble “big warehouses” where you easily get lost, waste time trying to find what you’re looking for, and end up queuing at the checkout in a bad mood and frustration – usually with little cordiality post-payment. The customer usually experiences little appreciation when leaving, as mindful service, empathetic staff and intuitive […]
Statement 115
Offering vivid face-to-face interaction combined with a positive in-store moments and food experiences, bears a huge potential opportunity for bricks-and-mortar retail. […]
Statement 114
Thanks to the tegut… teo concept, in-store routes are shorter, shopping is done faster, and I no longer have to plan my shopping trip as in the case of online shopping. We offer people the gift of time. […]
Statement 113
It makes sense to push digitization in retail: to automate specific manual processes, and to offer customers as well as employees more time in their daily lives. Using technology wisely allows you to be a host, to discover true potential and to interact with the customer. That is a solid pathway to make brick-and-mortar retail […]
Statement 100
Due to the pandemic, the in-store conversion rates and average shopping cart are higher than ever. I already proposed a traffic-based rental model prior to the pandemic. At the time, the suggestion was not well received. However, for future leasing contracts, greater attention should be paid to ensuring that the sales-based rent is given greater […]
Statement 112
City centers are not shopping streets per se – and they will not die out as a result of the decline of retail. Rather it is the reduction of theses urban spaces to commercial buildings and retail that have led to city centers which are deserted at evening hours and nights. […]
Statement 111
The strongest weapon of brick-and-mortar is the personal experience. Online retail will never be able to imitate this in the same way. We may be able to offer very good service and make personalized suggestions online, but the personal connection in-store is fueled by additional moments of discovery. […]
Statement 110
Retailers don’t require their own developers, but they do need project managers who have the knowledge needed to bridge the gap between their own business model and the technical service provider. […]
Statement 109
For me, having excellent logistics is more than the ability to offer overnight or partial delivery service. Excellent logistics is more than the speed of the package. […]
Statement 102
We are already seeing a lot of vacancies. We must therefore appeal to everyone to make space available in the cities for providers or types of use, such as for a museum or similar, which ensure a more diverse mix and bring people into the cities. […]
Statement 101
Retail is a point of entertainment and must continue to develop into an important destination for leisure activities. This means that the shape of cities must also change. For this to succeed, I suggest opening on Sundays so that people can shop and stroll when they have time. […]
Statements 99
Today, e-commerce logistics are built for handling a mass of goods via large logistic hubs. Route efficiency of individual parcels is of secondary importance. That’s why, in the worst case scenario, a parcel may travel 200 km, even though the sender and recipient live only 5 km apart. Our IT not only reschedules delivery routes […]
Statement 98
We are increasingly seeing that customers cannot separate the retailer from the delivery person. With some large players now offering in-house delivery services, this line will become even more blurred. Delivery quality and occurring inconveniences are quickly associated with the retailer. The lack of desired delivery alternatives might even lead to the avoidance of particular […]
Statement 97
The key to scheduled doorstep delivery lies in the combination with other services such as returns, i.e., the handling of returns or simultaneous pick-ups of deposits and packaging. That way, the packaging becomes reusable and helps to avoid waste. This additional service is usually rewarded by the customer in monetary terms. If these are fully […]