Unique retail concepts are the ones that will remain relevant in the future and that will continue to revitalise retail and city centres. What will not work are retail concepts that stand still, that do not change with the time and declare “we have always done it this way”. In one year, we will see who has drawn conclusions from this time and has consequently changed their internal processes. Commodity products that are bought regularly will of course be ordered online at some point. Going to a store for that is more perceived as a burden than a necessity.